About This Training Course

In order to do this well, Soft Skills for Business Analysts Training Course:

• Conducting an effective workshop
• Listening and communication skills
• How to deliver presentations
• Creating a good rapport with stakeholders

This two-day Soft Skills for Business Analysts Training Course will provide the key tools to move from being a good technical Business Analyst to a great, well-rounded Business Analyst with an edge.

Subjects Covered

This Soft Skills for Business Analysts Training Course covers the following subjects:

GATHERING INFORMATION
• Current Documentation
• Key information found, where to look, how to organise
• Interviewing
• Art of questioning/listening, role-pay exercises on discovery and documentation
• Workshops
• Planning the workshop, room setup, running the workshop, participant selection, duration, techniques for handling participants (for example difficult, side conversations, non-participation), including role-play exercise.
• Selecting the technique
• How and when to use each technique; follow up

PRESENTING INFORMATION
• Communication Preferences
• Understanding how people prefer to communicate, when to use different communication styles, what motivates people? Includes a self-exercise on communication preferences.
• Text and Documentation
• Business writing concepts - final take-home assignment
• Presentation, Events
• Techniques, timing, handling stage fright. Exercise on presenting
• Technology-based communication
• WebPages, calendars, blogs, newsletters and their use

FACILITATION AGREEMENT
• Negotiation
• Techniques for seeking agreement in person, with large groups, and between individuals
• Gaining agreements on documents
• Walk throughs, how and when to schedule them, who to invite, amount of time needed
• Agreement on Process Change
• An introduction to Change Management

ETHICS AND RESPONSIBILITY
• This is a single module outlining the Business Analyst's responsibility to the client, the business, the Project Manager and IT and will include:
• Privacy, non-disclosure and liability
• Diplomacy and changing people's work
• Ethical versus Legal responsibility

Training Course Outcomes

At the end of this Soft Skills for Business Analysts Training Course, participants should be able to:

• Understand when to use the different information gathering techniques
• Plan and conduct an Information Gathering workshop
• Plan and conduct effective interviews for gathering information
• Demonstrate the techniques of active listening
• Demonstrate improved confidence and control when leading a group or presenting information
• Understand how to create a positive rapport with an individual and a group
• Demonstrate techniques for effective formal presentations
• Use communication preferences to tailor information presentations
• Understand the legal, professional and ethical responsibilities of a Business Analyst

Prerequisites

The Soft Skills for Business Analysts Training Course assumes that the Business Analyst has the skills and tools necessary to perform the business modelling and process improvement. It does not teach process modelling.

Other Information

Deliverable material for this Soft Skills for Business Analysts Training Course includes:
Manual

If you need more information contact Startnextweek.com.au on 1300 728 102