About This Training Course

In this workshop students will learn empowering communication and behavioural techniques that will enhance your self-confidence, credibility and effectiveness. You will also develop an understanding of the factors that underpin behaviour - values, beliefs and attitudes - in order to develop and strengthen your own assertiveness.

The format for both days will be open, highly participative and interactive. Participants are encouraged to make the most of the group dynamics and the expertise of the trainer.

This workshop is for everyone who wants to understand assertive behaviour and how it can increase your personal power, effectiveness and self-confidence.

People who have recently benefited from attending this workshop include: IT Managers, Office Managers, Project Managers, Business Analysts, Quality Assurance Managers, Operations Managers, Training Officers, Clerical Officers, Executive Assistants & Office Administrators.

This workshop is instructor led utilising group discussions, videos, syndicate group work and case studies.

Subjects Covered

Lesson 1: What is Assertiveness?
- Differences between assertive, non-assertive and aggressive behaviour
- Components of assertive behaviour
- Knowing your rights and responsibilities

Lesson 2: Values
- Understanding the role of values
- How our values determine the actions we take and the results we get

Lesson 3: Beliefs
- Empowering beliefs and limiting beliefs
- How to reframe our beliefs

Lesson 4: Attitudes
- What are attitudes?
- The importance of non-verbal behaviour in the communication of attitudes
- State control

Lesson 5 Building Assertive Skills
- "I" statements
- Making assertive statements and requests
- How to say "no" and set limits
- Dealing with criticism
- How to give constructive feedback

Lesson 6: Integrating Assertiveness into your Working Life
- Defusing difficult situations
- Communicating to get the outcomes you want
- Gaining genuine cooperation from colleagues & clients
- Using assertiveness to empower yourself

Training Course Outcomes

The aim of this training course is for each student to be able to:

* Understand the differences between assertive, non-assertive and aggressive behaviour
* Understand how our values affect our behaviour
* Know how to develop empowering beliefs and attitudes
* Make assertive statements and requests
* Say "no" without feeling guilty and without giving offence
* Deal effectively with criticism
* Give constructive feedback to others
* Defuse difficult situations.