About This Training Course

About “Relate Well & Sell”

All our participants say this course revolutionised how they deal with customers.

Why? Because this course will provide you with a greater understanding of your personal selling style and also give you the ability to recognise your customers’ buying styles and adapt your selling style to suit.

Simply put, by understanding how you behave and how others respond, you will gain greater self-awareness and learn how to relate more successfully to a wider range of people. You will leave the course with skills you can apply to both prospects and current customers to build quality long-term relationships.

The workshop is based on DiSC, one of the most recognised behavioural models in the world. Prior to the course you will complete a short assessment online and when attending you receive a comprehensive 23 page report. The report is personalised, validated by research, practical and sales specific highlighting the behaviours you display when involved in the sales process.

The course is a stimulating mix of self-discovery and learning about customer behaviour incorporating personal feedback, video segments and application of the tools available. Take home material is provided to reinforce the concepts you learn.

Regardless of whether you are a seasoned sales professional, a new entrant or not even in a selling role, this course will help you achieve better customer relationships, resulting in increased sales and better job satisfaction.

Subjects Covered

Course Agenda

9.00 Identifying and Understanding your DiSC Selling style

Understanding yourself and others in maximising sales performance
The Everything DiSC Sales Map – where you fit in
The priorities, strengths and challenges of your sales style

10.30am Morning tea

11.00 Recognizing & understanding customer buying styles

Understanding the different customer buying styles
The priorities that drive customers buying styles
Mapping the buying style of your customers

12.30pm Lunch

1.30 Learning to Adapt your sales style to your customer’s buying style

How failing to adapt can interfere with the sales process
How to adapt for better outcomes

3.00pm Afternoon tea

3.30 Building trust in customer relationships

The impact of trust in customer relationships
The elements that build trust
The most important elements relative to each customer’s buying style

5.00pm Close

Training Course Outcomes

At the end of this workshop participants will increase their emotional intelligence through greater self-awareness and better understanding of their customers. As a result they will be able to relate more effectively with an even wider range of customers. Ultimately this means more sales.

They can apply what they have learnt to other relationships too and this often leads to improved workplace relationships.

Prerequisites

none

Other Information

Ashley Collins has gained over 25 years sales and management experience in a variety of industries including Real Estate, Telecommunications, Hardware, IT, Entertainment and Homewares.

During this phase of his career, Ashley received many accolades and awards for his achievements in sales.

Over five years ago, Ashley decided to use his experience to assist others and established Driving Force. The business has proven to be the ideal vehicle for Ashley to combine his genuine desire to raise the level of professionalism within the sales profession with his passion for sales and his skills as a trainer, facilitator and coach.

Ashley’s focus remains firmly on encouraging sales people to achieve their full potential and to equip them with the skills to build long-term, profitable relationships with their customers.

As well as being an accredited DiSC Facilitator, Ashley’s qualifications include a Bachelor of Business (Marketing), a Certificate of Coach & Mentor Practice, and the Certificate IV in Training & Assessment.

If you more information contact <b>Startnextweek.com.au on 1300 728 102</b>