About This Training Course

The Communications Skills Training Course allows you to identify and adapt your communication style. Your ability to listen and comprehend the intention/message behind the words used by others will be improved. You will be able to identify ways to talk with other people in a manner that relates to them and their particular style. You will detect possible conflict and minimise its impact.

The course is needs based. You cover the communication and interpersonal skills techniques and ideas, but a substantial component involves practical exercises that let you focus on the management of issues most important to you.

Subjects Covered

Methods of communication

Communication style and pitfalls

How to achieve effective communication

Effective listening techniques

How to deal with different situations

Dealing with difficult people

Dealing with people under stress

Interpersonal techniques

Assertiveness skills

Influencing skills

Conflict management

Other Information

PLEASE NOTE: Discounts may apply with multiple bookings, please contact startnextweek.com.au for more information.

Cancellation policy

A substitute delegate is always welcome.

Cancellations made within five business days of the course commencement date will incur the full charge.

Cancellations made more than five business days prior to the commencement date will be fully refunded.
Transfer Policies

One transfer of date without fee will be accepted provided it is received more than five business days prior to the scheduled commencement date. Subsequent requests will incur an administration fee of $100 each time.

If the course is cancelled, a full refund will be made for any fee paid.