About This Training Course

Conflicts are a natural and inevitable part of people working together, sharing diverse thoughts, concerns, perspectives, and goals. As a manager, you will deal with conflict situations both as a mediator (to help resolve conflicts between others) and as a participant (when you, yourself, are in conflict with someone). These situations can be complex and difficult to manage.

Subjects Covered

This Conflict Resolution Training Course covers the following subjects:

Types of Conflict

• Intrapersonal Conflict
• Interpersonal Conflict
• Intergroup
• What Causes Conflict

• Communication
• Personal
• Process
• Personality and Conflict

How your personality affects the way you deal with conflict
Methods of Handling Conflict

• Avoiding
• Competing
• Accommodating
• Compromising
• Collaborating
• Choosing a Conflict Management method

Choosing the appropriate conflict management style that fits the situation
Developing new behavioural skills
- Individuals
- Groups
Understanding Conflict Responses

• Blame
• Justification
• Denial

Training Course Outcomes

A the end of this Conflict Resolution Training Course you will learn how to:

• Describe the nature of human conflict and ways to manage it.
• Explain the importance of listening when dealing with conflict situations, and appreciate different listening techniques.
• Define negotiation and discuss the process of negotiation
• Define mediation and discuss the process of mediation
• Define facilitation and discuss the process of facilitation
• Discuss problems that may arise through negotiation, in particular, balance of power and its connotations
• Explain the importance of working in groups as a means of learning how to deal with group conflicts
• Explain ways of understanding and dealing with different types of crisis.

If you need further information contact Startnextweek.com.au on 1300 728 102

Prerequisites

None