About This Training Course

Participants attending this Communication Skills Training Course will gain the knowledge and skills required to communicate clearly and effectively in a wide variety of situations.

Subjects Covered

This Communication Skills Training Course covers the following subjects:


• Identify and work successfully with different communication styles
• Develop and practice skills that manage breakdowns more effectively
• Identify strategies for effectively managing internal dialogue
• Develop and practice strategies for being assertive in conflict situations
• Give and receive effective and appropriate feedback
• Relating not Relaying

• Different communication styles
• The flow of a communication
• Framing
• End Framing
• Ladder of Inference

• Understanding the ladder on inference
• How we use the ladder in our lives
• Reality checking
• Climbing back down the ladder
• From Upset to Opportunity



• Discovering the causes of upset
• Choosing an appropriate response
• Changing upset into opportunity using the idea model
• Managing Conflict through Assertiveness


• Aggressive, submissive or assertive?
• Ten steps to being assertiveness
• Managing aggressive behaviour
• The Gift of Feedback

• The Johari Window
• ABCD’s of giving feedback
• Feedback from pre-course work
• ABCD’s of receiving feedback
• Practicing feedback
• Language of Effective Action

• Making effective requests
• Promising
• Counter-offering
• Renegotiating
• Completion
• What's Next

• Action planning
• Setting projects to complete in the workplace

Training Course Outcomes

At the end of this Communication Skills Training Course Participants attending will gain the knowledge and skills required to communicate clearly and effectively in a wide variety of situations.

Prerequisites

None.

Other Information

If you need more information contact Startnextweek.com.au on 1300 728 102