About This Training Course

Learn how to hire competence with confidence. Behavioural interview questions are based on the principle that past behaviour is the best indicator of performance in the future. Recruit candidates with the skills, knowledge and demonstrated experience of a particular competency.

Subjects Covered

This Behavioural Interview Techniques Training Course covers the following subject:

1. Why Behavioural Interviewing?
• From the applicant’s point of view
• From a team leader/manager’s point of view
• From a human resource perspective
• What the research tells us about better interviewing

2. Before the Interview
• Gather the Pieces for the Pattern:
• Conduct a Job Analysis
• Recognize critical incidents
• Identify competencies and performance dimensions
• Develop job descriptions
• Prepare neutral job applications

3. Forming the Interview Questions
• Using the STAR Methodology
• Identifying the pattern
• Writing the questions
• Developing the response you are looking for

4. Consistent Resume Screening
• Defensible
• Efficient

5. Developing an Interview Format
• Develop rapport
• Structure the interview process
• Gather predictive information
• Sell your organization
• Gain a commitment
• Conclude the interview

6. Interviewing Techniques
• Create a comfortable atmosphere
• Ask open questions and probe answers
• Use active listening skills
• Pause, clarify, summarize
• Record applicant responses

7. Interviewer Errors to Watch Out For
• Leniency/stringency
• Error of central tendency
• Halo/horns effect
• Talking too much

8. Rating Interviews
• A reference check format

Training Course Outcomes

At the end of this Behavioural Interview Techniques Training Course participants will learn:

• A process for creating competency requirements for any given position.
• Understand why behavioural interviews are two to five times more accurate than traditional interviews.
• Identify and apply the principles of behavioural interviews and performance based selection methods.
• Recognise the pattern of behavioural questions and use this pattern to design job-specific, behavioural, performance based questions.
• Enhance professional interviewing skills with effective communication strategies and behavioural interviews techniques.
• Role play and practice using behavioural interviewing skills.
• Develop a defensible scoring and evaluation process. Complete the process through testing and reference checks.

Prerequisites

There are no particular requirements for this Behavioural Interview Techniques Training Course.

Other Information

Managers, Supervisor, Team Leaders and anyone who needs to enhance their skills in recruiting.

If you need more information contact Startnextweek.com.au on 1300 728 102