Book your place now

Course Details Course Id: 339930

Delivery Method: Classroom Course
Dates:	Times: 9:00 AM - 4:30 PM

Duration:	1 Day
Location:	CTS Training, Level 8, 40 Creek Street, Brisbane, QLD 4000 View map
Places:	0
Price:	$ 435 (Price includes GST)

Email a friend

About This Training Course

This Brisbane Assertiveness Training Course will enable people to have confidence in dealing with others in the workplace as well as developing their life skills. Practical activities allow delegate to practice expressing their views, opinions and ideas and to listen to the views, opinions and ideas of others. Delegates will also learn to recognise differences and when not to be assertive.

Subjects Covered

This Assertiveness Training Course will cover the following subjects:


• *Recognise assertive and non-assertive behaviour
• Develop your assertive techniques in being able to confront others in a positive way, seeking to discuss concerns that you might have
• Improve your ability to remain calm in a heated situation, and capable of listening to the other person even under some pressure
• Consider the different ways people react to conflict and how you can increase the likelihood of a win-win outcome
• Understand the importance of controlling your inner “self-talk” in being able to manage either your anger or anxiety
• Learn how to distinguish Assertive, Aggressive and passive behaviour.
• Recognise how your past experience may be currently limiting your ability to respond to conflict in constructive ways
• Learn the value of conflict in the decision making processes of a group
• Assertive techniques for responding to criticism and difficult behaviour
• Learn how to engage others in collaborative problem solving, seeking to resolve contentious issues in a way
• more likely to lead to win-win outcomes
• Building rapport and trust with others – giving and receiving feedback in a supportive way
• Managing your stress and controlling your “fight – flight” reaction to a perceived threat ….. - poor stress management will impair your ability to deal with conflict

If you need more information contact Startnextweek.com.au on 1300 728 102