About This Training Course

Changes to the QLD Security Providers Act mean that Security Providers with the Crowd Control and/or Bodyguard functions on their licence are required to complete refresher training every 3 years. This Crowd Controller Revalidation Training Course (Manage Conflict & Empty Hand Techniques) covers two (of the three) units required for a licence renewal.

It is a well known fact that most conflict can be resolved with effective communication. Every person has the ability to communicate effectively; combine this with simple yet effective empty hand techniques and you have the ability to control almost any situation. This course provides participants with the skills to develop effective communication / negotiation techniques and, where necessary, use them in conjunction with empty hand techniques to resolve conflict situations.

This Crowd Controller Revalidation Training Course (Manage Conflict & Empty Hand Techniques) is conducted through practical scenarios, group discussions, role plays, demonstrations and other interactive learning styles. Every participant, regardless of their experience in the security industry will learn something new that will make them a more professional Security Officer.

Subjects Covered

This Crowd Controller Revalidation Training Course (Manage Conflict & Empty Hand Techniques) covers the following subjects:

CPPSEC3002A Manage Conflict Through Negotiation
CPPSEC3013A Control Persons Using Empty Hand Techniques

Training Course Outcomes

On successful completion of this Crowd Controller Revalidation Training Course (Manage Conflict & Empty Hand Techniques), participants will receive a Statement of Attainment and may apply to the Office of Fair Trading to renew their Security Providers Licence.

Prerequisites

This Crowd Controller Revalidation Training Course (Manage Conflict & Empty Hand Techniques) is intended for licenced Security Providers with Crowd Control and/or Bodyguard functions on thier licence.

Other Information

IMPORTANT - If you do not supply the Office of Fair Trading with a copy of your certificate BEFORE the due date on the renewal notice your licence will be CANCELLED and you will have to re-apply as a new applicant. Don't leave this training to the last minute!

If you need further information contact Startnextweek.com.au on 1300 728 102