About This Training Course

During this 2 day Managing People course, participants will be able to explore the fundamental principles and strategies for managing people and apply their enhanced skills and ideas to real situations, learning not only from the course materials and exercises but also each others’ experience. Participants will develop a plan to achieve a better work environment with increased co-operation and productivity from individuals and the team.

Subjects Covered

INTRODUCTION TO MANAGING PEOPLE
• What does managing people really mean?
• Requirements of managing people within a public sector organisation
• Self awareness: Leadership/Management styles
• Managing through empowering others
• Creating and sustaining a positive team climate
• Task focus versus people focus
COMMUNICATION FOR EFFECTIVE MANAGEMENT
• Active listening:
- Body language
- Effective questioning skills
- Interpersonal relations: Building rapport
• Self awareness: personal communication style
HOW TO MOTIVATE PEOPLE
• The 6 rules of motivating people
• The rules applied to your own situations
ASSERTIVENESS SKILLS
• Assertive, aggressive and submissive styles:
- The objectives of each style
- Matching management behaviour to the situation
MANAGING DIFFERENCES
• Complimentary team member styles
• Managing multiple leaders within a team
• Dealing with difficult people
PEOPLE SKILLS & SUPERVISION
• Differences in gender styles
• Effective delegation
GIVING & RECEIVING FEEDBACK
• Feedback:
- Why feedback?
- What goes wrong?
• The 5-step feedback process
• Making the best of feedback
ACTION PLANNING FOR PERSONAL DEVELOPMENT
• Group forum: participants present problems to the group and group assists with ideas to address issues
• Each person develops a personal plan to monitor one aspect of increased cooperation and productivity in the workplace
• Each person develops a plan for individuals and the team to increase cooperation and productivity with specific strategies, time frames, outcomes and evaluation.

Training Course Outcomes

By the end of this Managing People course participants will be able to:
• Consider and adapt their management and communication styles to different people situations;
• Assess the strengths and identify development opportunities related to the way they currently manage;
• Listen and build rapport more effectively;
• Consider how well they motivate people;
• Understand when to use different negotiation behaviours; and
• Provide effective, timely, honest feedback to people.

Prerequisites

This Managing People course requires no previous training or experience

Other Information

RECOMMENDED ATTENDEES: The two-day course offers a more in-depth look at each topic and is recommended for anyone who will be managing employees on a regular basis.