About This Training Course

This Cultural Awareness in the Workplace Training Course will aid you in understanding the key aspects of cultural awareness in the workplace, developing an approach to improve your awareness of cultural differences in the workplace and help you implement that approach back into your workplace. This will in turn help reduce job stress for you and your work colleagues and assist you in achieving positive and specific results for yourself and the organisation.

Subjects Covered

This Cultural Awareness in the Workplace Training Course will cover the following subjects:

INTRODUCTION
• The context of this program
• Your personal objectives
• Learning outcomes

UNDERSTANDING CULTURAL DIVERSITY
• What is cultural diversity?
• Exploring values from different cultures
• What are your values?
• Current trends in cultural awareness

DIVERSITY IN THE WORKPLACE
• Exploring diversity in the workplace
• Techniques for increasing acceptance
• Improving workplace practices

COMMUNICATION STYLES
• Communication Styles questionnaire
• What is your style?
• Understanding yourself and others
• Assertive versus aggressive or passive

WORKING TOGETHER IN HARMONY
• The Ladder of Inference
• Perceptual positioning
• Conflict management styles
• Conflict prevention and resolution

ACTION PLAN
• Planning to apply knowledge and skills at work
• References and further reading

Training Course Outcomes

At the end of this Cultural Awareness in the Workplace Training Course participants will be able to:

• Have a clear understanding of cultural diversity
• Actively promote respect and harmony
• Discourage racism and negative stereotypes
• Build effective interpersonal relationships
• Encourage the sharing of cultural diversity in the workplace
• Ensure processes, systems and procedures are inclusive of everyone
• Identify and address any barriers to full participation in the workplace
• Understand conflict prevention and resolution

Prerequisites

This Cultural Awareness in the Workplace Training Course requires no previous experience.

Other Information

If you need more information contact Startnextweek.com.au on 1300 728 102