About This Training Course

During this Conflict Management Training course participants will gain the knowledge and skills required to analyse the issues and address many workplace conflicts constructively and ethically. The program uses a combination of theory, small group discussion and case studies. It features hypothetical workplace case studies where participants learn by working together to resolve the situation and getting feedback from peers. This Conflict Management Training course will provide participants with the knowledge and skills to ensure that conflicts are handled professionally, respectfully and sensitively. An example of a conflict they have been involved with can be brought to the workshop and solutions/options will be offered (All issues will be dealt with in confidence).

Subjects Covered

This Conflict Management Training course covers the following subjects:

MAJOR FACTORS CONTRIBUTING TO CONFLICT SITUATIONS
• Defining conflict vs. disagreement
• The basis of conflict
• The drivers of conflict
• How conflict can be positive

ROLES OF VALUES, BELIEFS AND SELF AWARENESS IN CONFLICT AND CONFLICT RESOLUTION
• Personal styles of conflict management
• Know one’s own preferred conflict management style
• Ethics of conflict resolution

LEADING CONFLICT RESOLUTION SITUATIONS
• Stages of conflict resolution
• A model for facilitating negotiations

FOUNDATIONAL SKILLS FOR RESOLVING CONFLICTS
• Developing enhanced communication skills for dealing with conflict situations

STRATEGIES AND SKILLS FOR MANAGING
CONFLICT
• Active listening and questioning techniques
• Differentiating between aggressive, submissive and assertiveness approaches to conflict resolution
• Assertiveness techniques

OTHER MODELS OF CONFLICT RESOLUTION INCLUDING MEDIATION, CONCILIATION AND FACILITATED NEGOTIATION
• Approaches to conflict resolution and when each approach is helpful.
• Conflict resolution experts and how to find them
• The pros and cons of each approach

BUILDING WIN / WIN SOLUTIONS TO CONFLICT SITUATIONS
• Assisting parties to reframe their position and possible outcome

Training Course Outcomes

By the end of this Conflict Management Training course participants will:

• Better understand why conflicts arise.
• Be aware of the principles of conflict management.
• Have a range of options for resolving conflicts.
• Have more understanding of their personal conflict resolution style.
• Develop personal skills associated with constructive conflict management.
• Be able to work positively in a variety of different situations to support others involved with a conflict to reach win-win solutions.

Prerequisites

This Conflict Management Training course require no extra training or experience.

Other Information

ABOUT THE TRAINER: Susan Leeming

Qualifications:
Master Of Business Administration (M.B.A.)
Bachelor of Education.
Certificate of Gestalt Therapy Counselling.

Experience:
Susan Leeming is a business consultant, specialising in management of conflict and sensitive people issues. She also provides training in communication and interpersonal skills, and lectures in Organisational Behaviour at Post graduate level. In addition, Susan is a professional mediator, having mediated and advised in a variety of conflict situations.

Following a career in the education sector where she held roles as school principal, educational consultant, trainer and project manager, Susan completed an MBA, a counselling qualification (Gestalt Therapy) and a professional mediator accreditation. Since then she has consulted to various businesses within the private and government sectors, focusing on the development of people skills and assisting with resolving difficult people issues that impact on business performance.

If you need further information contact Startnextweek.com.au on 1300 728 102