About This Training Course

<b>Advanced Communication Skills Training Course</b> Brings personal success depends largely on your ability to communicate and influence. Your ability to do this relies on understanding what enhances your message and what gets in the way of connecting with others. In <b>Advanced Communication Skills Training Course</b> some of the solutions are remarkably simple. This one-day <<b>Advanced Communication Skills Training Course</b> introduces participants to some of the concepts of Neuro Linguistic Programming (NLP), which will help them negotiate their way through some of the many differences between humans and they will be able to develop the flexible skills needed for success.

Subjects Covered

The <b>Advanced Communication Skills Training Course</b> students will cover:

REFRESHING THE BASICS
• Developing rapport & trust
• Evidence-based listening
• Empathy & acknowledgement

VALUING DIVERSITY & DIFFERENCE
• Recognising difference
• Exploring some of these differences
• Bridging those differences with clever communication

MANAGING YOURSELF & OTHERS
• The Survivor Personality
• Emotional Intelligence
• Managing your own & others' reactions

ENCOURAGING CHANGE & GROWTH IN OTHERS
• Empowering feedback
• Bringing out the best in others
• The Pygmalion Effect
• Coaching questions

WHAT'S NEXT?
• Practical application of learnings in the workplace

Training Course Outcomes

By the end of this <b>Advanced Communication Skills Training Course</b> participants will:

• have a deeper understanding of the complexities of communication;
• have an awareness of each person's unique use of language;
• have the ability to create the most effective environment for communication;
• be able to apply emotional intelligence to manage their own and others' responses and emotions;
• be able to use flexible communication skills to reach a variety of thinking/processing styles;
• be able to use skills to bring out the best in others; and
• have confidence to apply the new skills.

Prerequisites

No prior knowledge is required. However it is recommended that participants attend Communication Skills prior to attending this course.

Other Information

ABOUT THE TRAINER of <b>Advanced Communication Skills Training Course</b>: Caroline Stevens

Qualifications:
Bachelor of Business,
Cert IV in Workplace Assessment & Training, Internationally Certified NLP Practitioner

Experience:
Caroline has provided consulting and training services to both the public and private sectors in Western Australia, Victoria and Tasmania for over fifteen years.

Caroline is known for her outstanding interpersonal and communication skills, as well as for her creative and innovative approaches when delivering and facilitating training.

ATI-Mirage is proud to have Caroline on the team to help fulfill the <b>Advanced Communication Skills Course</b>, our aim of providing Quality Training Solutions that produce Results and create Success.

If you need more information contact <b>Startnextweek.com.au on 1300 728 102</b>